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An Introduction To the Service Profit Chain - Udemy Coupon 100% Off

How you can use principles of The Service Profit Chain to create an outstanding service business.

The Service Profit Chain is a theory and business concept evolved by a group of researchers from Harvard University in the nineties (among others James L. Heskett and Leonard Schlesinger). The concept was first offered in the book , The Service Profit Chain – How Leading Companies Link Profit and Growth To Loyalty, Satisfaction and Value, published in 1997. The core idea behind the service profit chain is that a direct relationship exists between profit, growth, customer loyalty, customer satisfaction, value delivered, employee capability, satisfaction, loyalty, and productivity.
 In these 5 easy to follow video modules Mike will take you through, the why, the what and the how of this inspiring frame work that is  the foundation of virtually any succesfull service business in the world.

What are the requirements?

  • No prior knowledge or materials needed
  • An Open Mind and Commitment
  • A computer with internet connection

What am I going to get from this course?

  • Learn how you can use the principles of The Service Profit Chain to create an outstanding service business.
  • Create Ambassadors
  • Understand Customer Value
  • Build A Dream Team
  • My hope it that the course will inspire you to think more about how an optimized service experience would help you achieve your objectives.

What is the target audience?

  • Managers who are responsible for delivering customers satisfaction and loyalty through service.
  • Business owners who would like to differentiate their business through high service levels
  • Managers who would like to develop their leadership capacity

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Udemy Coupon, Free Promo Codes 2016: An Introduction To the Service Profit Chain - Udemy Coupon 100% Off
An Introduction To the Service Profit Chain - Udemy Coupon 100% Off
How you can use principles of The Service Profit Chain to create an outstanding service business.
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Udemy Coupon, Free Promo Codes 2016
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